Job Description
Join Our Elite Team at The Sterling Grand Hotel
Are you the first impression our guests will ever see? We are seeking a dynamic and professional Front Desk Agent to join our high-energy hospitality team in the heart of Los Angeles. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to meet you!
As a Front Desk Agent, you will be the face of The Sterling Grand Hotel, ensuring our guests feel welcomed, valued, and attended to from the moment they arrive until they depart. We offer immediate openings for driven individuals looking to grow their career in luxury hospitality.
Why Choose Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Comprehensive Benefits: Medical, Dental, and Vision insurance.
- Employee Perks: Free meals, hotel discounts, and career advancement opportunities.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
Responsibilities
- Guest Relations: Greet and check-in guests warmly, efficiently processing reservations and payments while ensuring a seamless arrival experience.
- Guest Departures: Conduct efficient check-outs, process final charges, and request feedback to maintain high service standards.
- Information Desk: Provide accurate information regarding local attractions, dining, and transportation to enhance the guest stay.
- Problem Solving: Handle guest inquiries and complaints with patience and diplomacy, escalating complex issues to management when necessary.
- Security & Safety: Monitor front desk area, verify identities, and ensure the security of the property and guests.
- Upselling: Promote hotel amenities, room upgrades, and spa services to maximize revenue opportunities.
Qualifications
- Experience: Minimum 1-2 years of experience in hospitality, front desk operations, or a similar customer service role.
- Education: High school diploma or GED required; hospitality degree preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency with Property Management Systems (PMS) such as Opera, Fidelio, or similar software.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Availability: Flexibility to work various shifts, including weekends and holidays.