Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Auditor and become the cornerstone of our overnight operations. This pivotal role ensures seamless guest experiences during evening hours while managing financial transactions and security protocols. We're seeking a meticulous professional who thrives in dynamic environments and values precision in hospitality excellence. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Chicago's vibrant downtown district.
Responsibilities
- Manage front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries
- Process financial transactions, reconcile daily accounts, and prepare management reports
- Monitor security systems and respond to emergencies per hotel protocols
- Coordinate with housekeeping and maintenance departments for overnight needs
- Handle guest complaints with professionalism and escalate complex issues appropriately
- Maintain accurate records of room statuses and special guest requests
Qualifications
- Minimum 1 year hotel front desk or night audit experience preferred
- Proficiency in Opera PMS or similar hotel management software
- Strong mathematical aptitude and attention to financial detail
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently during overnight hours with minimal supervision
- Flexibility to work weekends, holidays, and varying shifts