Job Description
Join our award-winning luxury hotel in the heart of Kansas City and become the guardian of our guests' nighttime experience. As a Night Auditor, you'll ensure seamless operations during twilight hours while delivering exceptional service that makes our guests feel at home. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our renowned hospitality group.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest assistance
- Balance daily financial transactions and generate accurate night audit reports
- Monitor security systems and respond to emergency situations per protocol
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest inquiries with professionalism and resolve issues promptly
- Perform daily system backups and ensure data integrity
- Prepare end-of-day reports for management review
Qualifications
- Previous hotel front desk or night shift experience required
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong mathematical aptitude and attention to detail
- Excellent communication and conflict resolution skills
- Ability to remain calm under pressure during emergency situations
- Valid Missouri hospitality certification preferred
- Flexible availability including weekends and holidays