Job Description
Join our award-winning team at Grand Bay Hotel as a Night Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and want to grow their hospitality career in Oakland's vibrant downtown.
Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values work-life balance. As a key member of our 24/7 operations team, you'll ensure seamless check-ins, handle guest inquiries with grace, and maintain our property's impeccable standards during the overnight shift.
Responsibilities
- Manage guest check-ins/checkouts with accuracy and efficiency during overnight hours
- Respond to guest inquiries and resolve issues promptly with exceptional service
- Monitor security systems and ensure hotel safety protocols throughout the night
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for overnight requests
- Update reservation systems and manage room availability in real-time
- Prepare end-of-night reports and ensure smooth shift transitions
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision overnight
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Flexible schedule availability including weekends and holidays
- Valid California driver's license (for occasional errands)
- Basic knowledge of Oakland area attractions and transportation
- High school diploma or equivalent required