Job Description
Join the vibrant heart of Austin's hospitality scene as our Night Front Desk Agent! We're seeking a dynamic professional to manage our lobby operations during evening hours while delivering exceptional guest experiences. This role offers the unique opportunity to work Austin's exciting nightlife while ensuring our guests feel welcomed 24/7. Enjoy competitive pay, comprehensive benefits, and a chance to be part of Austin's premier luxury hotel experience.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Provide local recommendations for Austin's nightlife and attractions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Austin's local attractions and events