Job Description
Join our award-winning luxury hotel chain as a Front Desk Agent in the vibrant heart of New York City! We're seeking exceptional individuals to deliver world-class guest experiences while building rewarding careers in hospitality. With locations spanning New York and Florida, we offer dynamic work environments and growth opportunities for passionate professionals. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to become part of our renowned team.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, billing inquiries, and payment processing
- Provide concierge services and local attraction recommendations
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest information and preferences
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and organizational skills
- Valid driver's license with clean record (for Florida positions)
- Fluency in English; Spanish proficiency highly valued