Job Description
Join our award-winning team as a Night Front Desk Agent at the prestigious Grand Plaza Hotel in Fresno, CA. Be the heart of our 24/7 operations, delivering exceptional guest experiences during the overnight hours. This is your chance to grow in hospitality while enjoying competitive pay, comprehensive benefits, and a dynamic work environment. If you're a night owl with a passion for service, apply today!
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, requests, and resolve issues promptly using exceptional communication skills
- Maintain security protocols and monitor property surveillance during overnight hours
- Process payments, manage cash floats, and reconcile daily financial transactions
- Coordinate with housekeeping and security teams for seamless operations
- Update guest profiles and maintain accurate reservation records
- Prepare end-of-night reports and ensure flawless shift handovers
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Availability to work overnight shifts (11 PM - 7 AM) including weekends and holidays
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional problem-solving and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Valid California driver's license (if required for errands)
- Basic knowledge of Fresno attractions and local services
- Ability to remain alert and professional during overnight hours