Job Description
Join the vibrant team at Grand Miami Resort, where luxury meets coastal energy! We're seeking dynamic Hotel Front Desk Agents to deliver exceptional guest experiences in our iconic South Beach location. This full-time shift-based role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Miami's thriving tourism industry.
Responsibilities
- Check-in/out guests efficiently with warm hospitality and accuracy
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera, etc.)
- Handle emergency situations following hotel protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency in reservation systems and MS Office
- Exceptional communication and problem-solving skills
- Multilingual abilities (Spanish highly valued)
- High school diploma or equivalent
- Valid Florida driver's license preferred