Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Midwestern hospitality! We're seeking vibrant, customer-focused individuals to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the first point of contact, ensuring seamless check-ins, resolving inquiries with a smile, and embodying our commitment to excellence. No prior experience required – we provide comprehensive training to launch your hospitality career in the heart of downtown Minneapolis!
Responsibilities
- Efficiently manage guest check-ins/checkouts and room assignments
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Promote hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Flexible schedule availability (nights/weekends required)