Job Description
Join our award-winning luxury waterfront hotel as a Night Shift Front Desk Agent and become the heart of our 24/7 guest experience. Located in vibrant downtown Tampa, you'll manage late-night check-ins, ensure premium security protocols, and deliver exceptional service to international travelers and business guests. Enjoy competitive pay, comprehensive benefits including health/dental/vision, and complimentary hotel stays. Perfect for night owls seeking a dynamic hospitality career with growth opportunities into management roles.
Responsibilities
- Handle late-night guest check-ins/checkouts with efficiency and warmth
- Manage room assignments, key issuance, and security access systems
- Resolve guest concerns immediately during overnight hours
- Monitor surveillance systems and coordinate with security team
- Process payments and manage night audit procedures
- Coordinate with housekeeping and maintenance for urgent requests
- Update guest profiles and maintain accurate reservation records
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Availability for flexible night shifts (11 PM - 7 AM)
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license and reliable transportation
- Ability to work independently with minimal supervision
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required