Job Description
Join our award-winning team at Coastal Hospitality Group as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in Virginia Beach's premier hospitality destination.
As a key ambassador of our brand, you'll manage check-ins/out, handle guest inquiries with precision, and ensure seamless operations overnight. Our commitment to employee growth includes comprehensive training and performance-based incentives.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Respond promptly to guest requests and resolve issues with professionalism
- Monitor security protocols and access control during overnight hours
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process payments and maintain accurate financial records
- Prepare reports for morning shift handover
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Valid Virginia driver's license (preferred)
- Basic knowledge of local attractions and services
- Ability to work independently with minimal supervision