Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent in the heart of Houston! We're seeking a charismatic professional to manage overnight operations while delivering exceptional guest experiences. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand.
Why You'll Love Working With Us:
- Modern downtown location with easy access to major attractions
- Comprehensive health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- 401(k) matching program
- Recognition programs for outstanding performance
Responsibilities
- Efficiently manage guest check-in/check-out procedures during overnight hours
- Handle guest inquiries and resolve concerns with exceptional service
- Monitor security systems and respond to emergency situations
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate reservation and guest preference records
- Perform nightly audits and generate operational reports
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year hotel front desk or customer service experience
- Strong proficiency in property management systems (Opera, Fidelio)
- Excellent communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Houston area attractions and transportation
- Valid Texas driver's license (for airport runs if needed)