Job Description
Join our award-winning luxury hotel in the heart of San Jose's vibrant tech hub! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional guest experiences during our evening hours. As the first point of contact, you'll embody our commitment to personalized service while managing check-ins, resolving inquiries, and ensuring seamless operations overnight. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a fast-paced environment.
Responsibilities
- Manage efficient guest check-in/check-out processes for overnight arrivals/departures
- Respond to guest inquiries with prompt, solutions-oriented communication
- Coordinate with housekeeping and security teams for operational excellence
- Handle emergency situations following established protocols
- Process payments and maintain accurate guest account records
- Execute upselling strategies for room upgrades and amenities
- Monitor security systems and access control throughout the night
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong conflict resolution and multitasking abilities
- Proficiency in property management systems (Opera preferred)
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- Ability to work independently with minimal supervision
- Valid California driver's license (for shuttle service if applicable)
- Fluency in English; bilingual Spanish a plus