Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Sunset Plaza Hotel! No experience is required – we provide comprehensive training for motivated individuals eager to start their career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while ensuring exceptional guest experiences during evening hours.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries, complaints, and requests with professionalism
- Monitor security systems and access control during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational needs
- Prepare daily reports and maintain guest information confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work independently during night shifts
- Basic computer proficiency and willingness to learn hotel software
- Attention to detail and problem-solving abilities
- Flexible schedule availability including weekends/holidays