Job Description
Join our award-winning team as a Night Shift Front Desk Agent at Denver Hospitality Group! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable first impressions. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Work in a modern downtown Denver hotel with stunning city views and state-of-the-art facilities.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests and emergencies during night hours
- Operate hotel management systems (PMS) and maintain accurate records
- Coordinate with housekeeping and security teams for seamless operations
- Handle cash transactions and maintain financial accountability
- Uphold brand standards and safety protocols throughout shift
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during night shift hours
- Proficiency with hotel management software (Opera, etc.)
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods and lift 25 lbs