Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the cornerstone of our 24/7 guest experience. This pivotal role combines exceptional hospitality with operational excellence in Detroit's vibrant downtown district. You'll manage late-night check-ins, troubleshoot with finesse, and ensure seamless operations during peak nocturnal hours while enjoying competitive pay and comprehensive benefits including health insurance and career advancement paths.
Responsibilities
- Handle late-night check-ins/check-outs with precision and warmth
- Manage guest inquiries and resolve issues with discretion
- Monitor security systems and enforce access protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Prepare end-of-night reports and system updates
- Maintain a professional, welcoming environment during overnight hours
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional conflict resolution abilities
- Advanced knowledge of PMS systems (Opera preferred)
- Flexible availability including weekends/holidays
- Valid Michigan driver's license
- Strong attention to detail and multitasking skills
- Basic first aid/CPR certification
- Ability to work independently during overnight shifts