Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the prestigious Harbor Bay Resort in Tampa! We're seeking energetic professionals to deliver exceptional guest experiences during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the dynamic hospitality industry.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Maintain accurate guest records and reservation systems in real-time
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments and manage cash drawer reconciliation
- Monitor property security systems and respond to emergencies per protocol
- Prepare daily reports and occupancy summaries for management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Ability to work independently with minimal supervision overnight
- Valid Florida driver's license and clean driving record
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Tampa attractions and transportation options