Job Description
Join our award-winning team at Grand Tampa Hotel as a Night Shift Front Desk Agent! We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during overnight hours. This role is perfect for night owls who thrive in dynamic environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Florida's most vibrant cities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and security teams for smooth overnight operations
- Monitor surveillance systems and respond to emergency protocols
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency with hotel management software (Opera/Micros)
- Ability to work independently during overnight shifts
- Valid Florida driver's license (for airport shuttle duties)
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish skills a plus