Job Description
Join our award-winning team at Grand City Hotels as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in dynamic hospitality environments and excel at creating memorable stays for our global clientele.
As the first point of contact for our late-night arrivals and early departures, you'll be the heartbeat of our 24/7 operations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio of luxury properties.
Responsibilities
- Efficiently manage check-in/check-out processes for overnight guests using Opera property management system
- Handle guest inquiries with professionalism, resolving issues including room maintenance requests and concierge services
- Monitor hotel security systems and access control during overnight hours
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and security teams for seamless operations
- Maintain comprehensive knowledge of local attractions and transportation options
- Prepare end-of-night reports and manage daily cash reconciliation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Seattle area attractions and transit systems
- High school diploma or equivalent required