Job Description
Join our award-winning hospitality team at the Grand Sacramento Hotel as a Night Shift Front Desk Agent. We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences during our overnight operations. This pivotal role requires a dedicated individual who thrives in dynamic environments and embodies our commitment to service excellence. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in Sacramento's vibrant downtown district. If you're passionate about creating memorable moments for our guests while maintaining operational efficiency, we want to meet you!
Responsibilities
- Provide 24/7 guest assistance with check-ins, check-outs, and reservation management
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security systems and emergency protocols during overnight hours
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures accurately
- Update guest profiles and maintain property management systems
- Perform nightly audits and report generation for management review
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced overnight environments
- Valid California driver's license and reliable transportation
- Basic first aid/CPR certification preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent required