Job Description
Join our prestigious oceanfront resort as a Night Shift Front Desk Agent and become the cornerstone of our guests' overnight experience. You'll manage check-ins/out, handle special requests, and ensure seamless operations during twilight hours while enjoying stunning Atlantic views. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our award-winning hospitality group.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera property management system
- Address guest inquiries and resolve issues with exceptional service
- Monitor security systems and respond to emergency protocols overnight
- Process payments and manage cash drawer with precise reconciliation
- Coordinate with housekeeping and maintenance teams for urgent requests
- Prepare end-of-night reports and ensure accurate shift documentation
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Virginia driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)
- Flexible availability including weekends/holidays
- Knowledge of Virginia Beach tourism landscape