Job Description
Join our dynamic hospitality team at Grand Plaza Hotels as a Night Shift Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and value teamwork. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Dallas's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Handle reservations, billing inquiries, and payment transactions accurately
- Address guest concerns promptly and resolve issues with exceptional service
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate records of guest interactions and room status
- Uphold brand standards and safety protocols during all shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel or similar setting
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera)
- Ability to work independently during night shift hours
- Flexible schedule availability including weekends/holidays
- Basic math and multitasking abilities