Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to manage overnight operations while delivering exceptional service in Portland's vibrant downtown. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our premium hotel group.
Responsibilities
- Manage guest check-ins/checkouts efficiently with attention to detail
- Handle reservations, billing inquiries, and payment processing
- Respond to guest requests and resolve issues promptly
- Monitor security protocols and emergency procedures overnight
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and communication logs
- Process night audit reports and daily settlements
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency in hotel management systems (Opera, Fidelio)
- Valid Oregon driver's license and reliable transportation
- First Aid/CPR certification preferred
- Ability to stand for extended periods
- Flexible availability including weekends/holidays