Job Description
Join our prestigious downtown Tampa hotel as a Night Shift Front Desk Agent and become the heart of our guest experience. This role offers the unique opportunity to manage late-night operations while delivering exceptional hospitality in a dynamic 24/7 environment. You'll be the first point of contact for our discerning guests, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining our luxury standards during overnight hours. With competitive compensation and comprehensive benefits, this position is ideal for detail-oriented professionals seeking a rewarding career in hospitality.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and accuracy during overnight shifts
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving skills
- Process payments, manage cash drawers, and maintain financial transaction records
- Coordinate with housekeeping, security, and maintenance teams for operational excellence
- Utilize hotel management systems (e.g., Opera, Fidelio) for reservations and room assignments
- Uphold safety protocols and emergency procedures during overnight hours
- Prepare end-of-night reports and ensure accurate shift handover documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision during overnight hours
- Strong attention to detail and multitasking capabilities
- Valid Florida driver's license (for valet duties if applicable)
- Flexible availability including weekends and holidays
- Basic knowledge of Tampa attractions and local services