Job Description
Join our dynamic hospitality team at the heart of Indianapolis! We're seeking enthusiastic Night Shift Front Desk Agents to deliver exceptional guest experiences during our busiest hours. No prior experience required – we provide comprehensive training to kickstart your hospitality career. This role offers competitive pay, flexible scheduling, and growth opportunities within our award-winning hotel chain.
Responsibilities
- Manage check-in/check-out procedures for overnight guests
- Handle reservation inquiries and modify bookings
- Process payments and maintain accurate financial records
- Respond to guest requests with 24/7 professionalism
- Coordinate with housekeeping and security teams
- Operate PMS systems and office equipment
- Maintain lobby security and access control
- Resolve guest concerns promptly and effectively
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work independently during overnight shifts
- Basic computer proficiency
- Professional appearance and customer service mindset
- Flexibility to work weekends and holidays
- No experience required – training provided