Job Description
Welcome to Apex Hospitality Solutions, where we redefine excellence in guest experiences. We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our dynamic team in Raleigh, NC, with opportunities extending to Texas locations. As the face of our brand during the evening hours, you will play a pivotal role in ensuring our guests enjoy a safe, comfortable, and memorable stay.
Why Join Us?
- Competitive hourly pay with a night shift premium.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts and career advancement opportunities.
- A supportive team culture focused on safety and service.
If you thrive in a fast-paced environment and possess a passion for hospitality, we want to hear from you.
Responsibilities
- Manage the front desk operations during the night shift, including efficient check-ins and check-outs for late-arriving guests.
- Handle all incoming phone calls, emails, and inquiries with a professional and courteous demeanor.
- Monitor the property's security systems and conduct regular safety patrols to ensure guest and staff safety.
- Resolve guest complaints or issues immediately, escalating complex matters to the management team when necessary.
- Maintain accurate records of guest interactions, room assignments, and payments using the Property Management System (PMS).
- Ensure the lobby, reception area, and common areas are clean, organized, and welcoming at all times.
- Assist with key card management and access control procedures.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory.
- Previous experience as a Front Desk Agent or in a customer service role is a plus.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency with computers and property management software (e.g., Opera, StayNTouch).
- Must possess a professional appearance and a positive attitude.
- Candidate must be reliable, detail-oriented, and able to work independently during the night shift.