Job Description
Are you looking to kickstart your career in the hospitality industry? Grand Horizon Hotel & Suites is seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Columbus, Ohio.
Even if you are new to the industry, we want to hear from you! We offer comprehensive training and mentorship to help you thrive in a fast-paced, luxury environment.
As the first point of contact for our guests, you will ensure a welcoming atmosphere and exceptional service standards.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Greet visitors and provide accurate information about our amenities.
- Handle incoming calls and emails professionally.
- Resolve guest inquiries and complaints with a smile.
- Assist with daily operations such as mail distribution and key management.
- Collaborate with housekeeping and maintenance teams.
- Ensure the front desk area is tidy and organized.
Qualifications
- No prior experience required—just a positive attitude.
- Strong communication and interpersonal skills.
- Proficiency with computers and basic software (training provided).
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or GED equivalent.
- Ability to stand for extended periods.
- Must be fluent in English.