Job Description
Join the Premier Team in Sacramento
We are looking for a dedicated and professional Front Desk Agent to join our elite hospitality team. As a key member of our front-of-house operations, you will be the face of The Grand Sacramento, ensuring our guests enjoy a seamless and memorable stay, particularly during our busy weekend periods.
Whether you are managing check-ins, answering inquiries, or coordinating with housekeeping, your role is vital in maintaining our reputation for excellence. If you have a passion for service and thrive in a fast-paced environment, we invite you to apply for our Weekend Shift position.
Responsibilities
- Guest Relations: Provide exceptional customer service to all guests, ensuring a welcoming and comfortable atmosphere from the moment they arrive.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying guest information and processing payments accurately.
- Communication: Answer incoming phone calls, manage the switchboard, and direct inquiries to the appropriate departments promptly.
- Reservations: Assist with managing room availability, making reservations, and updating guest profiles in the Property Management System (PMS).
- Operations: Maintain the cleanliness and order of the reception area, lobby, and front desk equipment.
- Problem Solving: Handle guest complaints or special requests with grace and efficiency, escalating complex issues to the management team when necessary.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure a coordinated guest experience.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Schedule: Must be available to work weekends (Friday-Sunday) and flexible to cover shifts during holidays and peak seasons.
- Skills: Strong verbal communication skills and a professional, welcoming demeanor.
- Technical: Proficiency with computers and Property Management Systems (PMS) such as Opera or Cloudbeds.
- Education: High school diploma or equivalent required.
- Physical: Ability to stand for extended periods and lift moderate amounts of luggage or supplies.
- Attitude: A positive attitude and the ability to work well under pressure.