Job Description
Are you a night owl with a passion for hospitality? Horizon Hospitality Group is seeking a dedicated Night Shift Front Desk Agent to join our prestigious team in Tampa, Florida. As the face of our hotel after dark, you will ensure our guests enjoy a seamless and luxurious experience while they rest.
We offer a competitive benefits package, including health insurance, paid time off, and employee discounts. If you thrive in a quiet, detail-oriented environment and want to be part of a world-class hospitality team, apply today!
Responsibilities
- Manage hotel check-ins and check-outs efficiently during night hours.
- Answer and direct incoming phone calls and emails promptly.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Monitor security systems and building access to ensure guest safety.
- Process payments and reconcile daily financial transactions.
- Maintain a clean and welcoming lobby environment.
- Assist with light maintenance duties as needed.
Qualifications
- Previous experience in hospitality or front desk operations is preferred.
- Ability to work rotating night shifts, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, FrontDesk) is a plus.
- High school diploma or GED required.
- Reliable and detail-oriented with a professional appearance.