Job Description
Join our award-winning team at Grand Plaza Hotel, Fresno's premier luxury hospitality destination! We're seeking dedicated Night Shift Hotel Agents to deliver exceptional guest experiences during our evening and overnight operations. This pivotal role ensures seamless service while maintaining our 5-star standards. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant downtown setting. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries, reservations, and special requests with 24/7 responsiveness
- Monitor security systems and respond to emergency situations per protocol
- Coordinate with housekeeping and maintenance teams for operational readiness
- Process payments and reconcile nightly transactions accurately
- Prepare comprehensive shift reports and incident documentation
- Maintain pristine front desk appearance and supply inventory
Qualifications
- Minimum 1 year hotel front desk or hospitality experience required
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid California driver's license and reliable transportation
- First Aid/CPR certification preferred
- Flexibility to cover weekends and holidays
- Fluent English; Spanish fluency highly valued