Job Description
Join our award-winning team at Grand Plaza Hotel and thrive in our dynamic night shift environment! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Philadelphia's vibrant hospitality scene. If you're a night owl with a dedication to service, this role is your perfect match.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Monitor hotel security systems and report maintenance issues promptly
- Handle cash transactions and reconcile nightly reports accurately
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest concerns with empathy and professionalism
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Ability to multitask in fast-paced environments
- Valid Pennsylvania driver's license preferred
- Basic knowledge of Philadelphia attractions and transportation