Job Description
Join our prestigious oceanfront hotel in San Diego's vibrant Gaslamp Quarter as a Night Shift Hotel Agent. We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during overnight hours. This role offers competitive pay, comprehensive benefits, and career growth opportunities within our luxury property. Work in a dynamic environment where your attention to detail and customer service skills shine while the city sleeps.
Our ideal candidate thrives in fast-paced night operations and values creating memorable guest interactions. You'll be the first point of contact for late arrivals, emergencies, and special requests, ensuring our guests feel safe and welcomed 24/7. This position includes full benefits package including health insurance, paid time off, and hotel discounts.
Responsibilities
- Manage front desk operations during overnight hours including check-ins, check-outs, and guest assistance
- Handle emergency situations and security protocols with composure and professionalism
- Process cash transactions, manage safe operations, and reconcile nightly audits
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Respond to guest inquiries via phone and in-person with exceptional service standards
- Maintain accurate guest records and update reservation systems in real-time
- Monitor property security systems and report any irregularities immediately
Qualifications
- Minimum 1 year hotel front desk or hospitality experience required
- Proven ability to work independently and make sound decisions during night shifts
- Strong cash handling and basic accounting skills
- Excellent communication and conflict resolution abilities
- Proficiency with hotel management systems (Opera, Delphi preferred)
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic first aid/CPR certification preferred