Job Description
Join our award-winning luxury beachfront hotel and become the heart of our overnight operations! We're seeking a dedicated Night Shift Hotel Agent to ensure seamless guest experiences during evening hours. This is your chance to thrive in a dynamic hospitality environment while enjoying competitive compensation, premium benefits, and career growth opportunities. Work in Virginia Beach's premier coastal destination and make every guest's stay unforgettable.
Responsibilities
- Manage check-in/check-out processes with precision and exceptional guest service
- Monitor hotel security systems and respond to emergency situations
- Handle guest inquiries and resolve concerns promptly during overnight hours
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial documentation
- Conduct nightly audits and prepare comprehensive shift reports
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Proficiency in hotel management systems (Opera/PMS preferred)
- Valid Virginia driver's license and reliable transportation
- Flexibility to work weekends, holidays, and special events
- Basic knowledge of hotel safety protocols
- High school diploma or equivalent required