Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Immediate start available for motivated professionals ready to shine in hospitality.
Why Join Us?
- Comprehensive health benefits (Day 1)
- Employee discounts & travel perks
- Career advancement opportunities
- 401(k) with company match
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints promptly and escalate when necessary
- Upsell room packages and hotel amenities
- Maintain detailed guest preference profiles
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent
- Valid Washington state food handler's card
- Ability to stand for extended periods