Job Description
Join Grand City Hotels as a Night Shift Associate and become the heart of our overnight operations! We're seeking dedicated hospitality professionals to ensure our guests experience seamless 24/7 service. Enjoy competitive pay, premium benefits, and a dynamic team environment while working in Philadelphia's vibrant downtown. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Manage check-in/check-out procedures for late arrivals and early departures
- Oversee overnight security protocols and guest safety measures
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for urgent requests
- Monitor surveillance systems and respond to emergency situations
- Prepare end-of-night reports and financial reconciliations
- Maintain lobby and common area standards during overnight hours
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Excellent communication and customer service abilities
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of hotel management systems (PMS)
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Ability to stand/walk for extended periods