Job Description
Join our dynamic team at Harborview Hotel & Suites, where we blend luxury with local charm. We're seeking dedicated Night Shift Associates to ensure our guests experience exceptional service during evening hours. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in Baltimore's thriving hospitality sector.
Responsibilities
- Provide exceptional guest service during evening and overnight hours
- Manage front desk operations including check-ins, check-outs, and reservations
- Monitor security systems and respond to guest safety concerns
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Prepare shift reports and communicate with day staff
Qualifications
- High school diploma or equivalent required
- Previous hotel or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency and POS system knowledge
- Flexible availability including weekends and holidays
- Valid driver's license (if required for property duties)
- Ability to stand for extended periods and lift up to 25 lbs