Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Albuquerque! We're seeking passionate Night Shift Hotel Associates to deliver exceptional guest experiences during our busiest hours. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of New Mexico's vibrant tourism scene. Work in a supportive environment where your dedication to service is celebrated and rewarded.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance
- Monitor hotel security systems and respond to guest emergencies promptly
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer operations accurately
- Perform nightly audits and generate daily operational reports
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or hospitality experience preferred
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Basic computer proficiency and point-of-sale system knowledge
- Valid driver's license with clean driving record (for valet duties)
- Ability to stand/walk for extended periods and lift up to 50 lbs
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent required