Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we blend luxury with authentic Texan charm. We're seeking dedicated Night Shift Associates to ensure our guests experience unparalleled comfort during their stay. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic 24/7 environment.
Responsibilities
- Manage guest check-ins/checkouts with precision and professionalism during overnight hours
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Handle guest inquiries and resolve complaints with exceptional service standards
- Operate hotel management systems (Opera, PMS) efficiently
- Conduct nightly audits of guest accounts and financial transactions
- Assist with valet services and manage parking operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Ability to work flexible hours including weekends, holidays, and overnight shifts
- Strong problem-solving and conflict resolution skills
- Proficiency in English; bilingual Spanish highly valued
- Valid Texas driver's license with clean record
- Basic knowledge of hotel management systems
- Ability to lift 25 lbs and stand for extended periods