Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking energetic Front Desk Agents for immediate full-time positions in downtown Chicago. Experience the excitement of the Windy City while delivering exceptional guest experiences in our luxury property. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Shift work required including evenings, weekends, and holidays.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using Opera software
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold hotel safety and security protocols
- Execute checklists for shift opening/closing procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and team-oriented mindset
- Valid Illinois driver's license (if required for errands)