Job Description
Join our award-winning team at Grand Hospitality Group as an Entry Level Front Desk Agent! Perfect for career starters with no prior experience, this role offers comprehensive training and growth opportunities in the heart of Columbus. You'll be the first point of contact for our guests, delivering exceptional service while building a foundation in hospitality management. Our inclusive culture values teamwork and recognizes outstanding performance with advancement paths to supervisory roles. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location surrounded by Columbus's top attractions.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with precision
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office suite)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Willingness to complete paid hospitality training program