Job Description
Join our award-winning team at Grand Plaza Hotels in downtown Chicago! We're seeking dedicated Night Shift Hotel Associates to ensure exceptional guest experiences during overnight hours. No hospitality experience required – we provide comprehensive training to launch your career in luxury service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
As a key member of our overnight team, you'll maintain the highest standards of guest safety and comfort while working in a dynamic, fast-paced environment. Perfect for night owls and early career professionals looking to build transferable skills in customer service, operations, and hospitality management.
Responsibilities
- Handle guest check-ins/check-outs with efficiency and professionalism
- Monitor security systems and respond to emergency protocols
- Manage overnight concierge services and guest requests
- Perform deep cleaning and facility maintenance tasks
- Coordinate with housekeeping and security teams
- Process payments and manage cash handling procedures
- Document incident reports and guest communications
Qualifications
- No prior hotel experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Ability to stand/walk for extended periods
- Basic computer skills for reservation systems
- Strong communication and problem-solving abilities
- Valid work authorization for US employment
- Ability to work independently during overnight shifts
- Flexibility to work weekends and holidays