Job Description
We are currently seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our team at Summit Peak Hospitality. If you are an experienced hospitality professional looking for a dynamic role with excellent perks, we want to hear from you.
As the face of our hotel after hours, you will play a crucial role in ensuring our guests have a comfortable and secure stay. We pride ourselves on premium service standards and are looking for someone who embodies our commitment to excellence.
Why Join Us?
- Competitive night shift differential.
- Comprehensive benefits package.
- Career growth opportunities within a top-rated hotel group.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle incoming calls, emails, and guest inquiries regarding local attractions and hotel services.
- Monitor the front desk area and lobby to ensure a safe and welcoming environment.
- Process payments accurately and reconcile daily deposits.
- Assist with light maintenance requests and coordinate with the housekeeping team.
- Respond to guest complaints or concerns with empathy and professionalism.
Qualifications
- Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Ability to work a rotating night shift schedule, including weekends and holidays.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Must possess a professional appearance and a friendly demeanor.
- High school diploma or equivalent required.