Job Description
Join our award-winning downtown Dallas hotel as a Night Shift Hotel Attendant and become the cornerstone of our overnight guest experience. This pivotal role combines attentive service with operational excellence in a vibrant 24/7 environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our growing hospitality group. Perfect for night owls seeking stability and growth in one of America's most dynamic cities.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Address guest inquiries and resolve concerns promptly to ensure satisfaction
- Monitor property security systems and respond to emergency situations
- Coordinate housekeeping and maintenance requests for guest rooms and public areas
- Process payments and manage financial transactions accurately
- Prepare nightly reports and communicate with day shift teams
- Uphold brand standards for cleanliness and service excellence
Qualifications
- Minimum 1 year hotel or customer service experience required
- Exceptional communication and problem-solving skills
- Ability to work independently and make sound decisions
- Flexibility to work nights, weekends, and holidays
- Basic proficiency with hotel management software
- Valid driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred