Job Description
Join our award-winning team at the Grand Dallas Hotel, where exceptional service meets luxury! We're seeking a charismatic Front Desk Agent to manage our vibrant night operations. As the first point of contact for our guests, you'll create unforgettable experiences while ensuring seamless check-ins, room assignments, and issue resolution. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Dallas.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and room upgrades
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and security teams for operational excellence
- Maintain accurate guest records and confidentiality protocols
- Execute night audit procedures and daily reporting
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, PMS)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of local attractions and services
- High school diploma or equivalent required