Job Description
Join the vibrant hospitality scene at Grand Capital Hotel, a premier destination in Washington DC's heart. We're seeking passionate Night Shift Concierges to deliver exceptional guest experiences during evening and overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of the world's most dynamic cities.
As a key ambassador of our luxury brand, you'll create memorable moments for international travelers and local guests alike. Our state-of-the-art facility features award-winning dining, rooftop lounges with panoramic city views, and proximity to iconic landmarks.
Responsibilities
- Provide exceptional guest assistance with check-ins, check-outs, and special requests during night shift hours
- Coordinate with security, housekeeping, and maintenance teams to ensure seamless operations
- Manage VIP guest experiences, including personalized recommendations and exclusive reservations
- Respond to emergency situations with calm professionalism and proper protocol
- Maintain accurate guest records and communication logs for handover to day shifts
- Execute nightly audits of hotel amenities and facilities
- Support in-room dining services and late-night guest requests
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proven night shift work history in guest-facing roles
- Exceptional communication and problem-solving skills
- Deep knowledge of Washington DC attractions, dining, and transportation
- Ability to multitask in fast-paced environments with minimal supervision
- Valid Washington DC hospitality certification preferred
- Fluency in English; additional languages highly valued
- Flexible availability including weekends and holidays