Job Description
We are looking for a highly organized and professional Night Shift Manager to oversee our 24-hour operations in the heart of New York City. If you thrive in a quiet environment and have a passion for hospitality, this is the perfect opportunity for you.
Our team ensures that our guests receive world-class service even when the city is fast asleep. You will be responsible for the smooth running of the hotel during the night shift, managing the front desk, security, and ensuring all operational standards are met.
Responsibilities
- Oversee the nightly front desk operations, including check-ins, check-outs, and room assignments.
- Perform the night audit, ensuring all financial transactions and reports are accurate.
- Maintain a high level of security for the property and guests throughout the night.
- Respond to guest inquiries and resolve any issues that arise during the night shift promptly.
- Coordinate with the day shift management team to ensure a seamless transition of information and duties.
- Ensure all hotel amenities and public areas are clean and well-maintained during the night.
Qualifications
- Minimum of 2 years of experience in hotel operations, front desk, or night audit.
- Strong computer proficiency in hotel management systems (e.g., Opera, Micros).
- Excellent communication skills, both verbal and written.
- Ability to work independently and make sound decisions during emergencies.
- Flexibility to work nights, weekends, and holidays as required.
- High school diploma or equivalent required; hospitality degree is a plus.