Job Description
Are you a seasoned hospitality professional looking for a role that offers stability, competitive pay, and a unique work-life balance? Grand Horizon Hotels & Resorts is seeking a dedicated Night Shift Hotel Manager to lead our overnight operations at our prestigious Orlando property. As the face of our hotel during the quiet hours, you will ensure that every guest enjoys a seamless experience from check-in to wake-up calls.
We offer a comprehensive benefits package, including night shift differential pay, health insurance, paid time off, and free hotel stays.
Responsibilities
- Manage all front desk operations, including check-ins, check-outs, and room assignments.
- Monitor hotel security and safety protocols to ensure a secure environment for guests and staff.
- Coordinate with housekeeping and maintenance teams to address guest requests and urgent repairs promptly.
- Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Ensure accurate financial transactions and daily reporting are completed on time.
- Oversee the night audit process and maintain strict confidentiality of guest data.
Qualifications
- Minimum of 2 years of experience in hotel management, front desk operations, or hospitality supervision.
- Must be available to work flexible night shifts, including weekends and holidays.
- Strong leadership skills with the ability to motivate a small overnight team.
- Excellent verbal and written communication skills in English.
- Proficiency in hotel PMS software (e.g., Opera, Fidelio).
- High school diploma or GED required; Bachelor’s degree in Hospitality preferred.