Job Description
Join our award-winning luxury hotel's night team and become the guardian of our guests' comfort during the magical Chicago nights. We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional service when the city sleeps. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in the heart of downtown. Apply now to start your hospitality career with one of Chicago's most prestigious employers.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations with calm professionalism
- Perform nightly audit procedures and financial reconciliation tasks
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest complaints with empathy and resolve issues promptly
- Prepare detailed shift reports and maintain accurate guest records
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency in hotel management software (Opera, Fidelio)
- Valid Illinois driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred