Job Description
Join Chicago's premier luxury destination at The Grand Plaza Hotel. We're seeking dynamic hospitality professionals to elevate our guest experience in the heart of downtown. As an industry leader, we offer competitive compensation, comprehensive benefits, and unparalleled career growth opportunities. Our commitment to excellence extends to our team members, providing a supportive environment where your passion for service thrives.
Located steps from Millennium Park and The Magnificent Mile, our hotel combines historic elegance with modern amenities. We pride ourselves on creating memorable stays for discerning travelers worldwide.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Manage check-in/check-out processes with accuracy and efficiency
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Process reservations and manage room inventory using hotel systems
- Uphold strict hygiene and safety protocols in all guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Valid Illinois Food Handler's Certificate (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago tourism attractions and services
- Professional appearance and positive attitude