Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in the scenic Rocky Mountain region. Perfect for night owls who thrive in dynamic hospitality settings!
Responsibilities
- Provide 24/7 front desk assistance including check-ins, check-outs, and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for operational excellence
- Handle guest complaints with professionalism and resolve issues efficiently
- Execute end-of-day financial reconciliations and reporting
- Maintain accurate guest records and reservation systems
- Support valet and concierge services during overnight hours
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Availability to work flexible overnight shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of property management systems (PMS)
- Valid Colorado driver's license (for va duties)
- Professional appearance and exceptional communication skills
- First Aid/CPR certification preferred